Food

This service is available only to customers who have an admission ticket to the corresponding day of hololive SUPER EXPO 2025. If the date on your ticket does not match the receipt date indicated on your preorder, please note that you will not be able to receive your item(s).

* Note that the holocart service ( https://cart.hololivepro.com ) has been updated to be a browser-based service. The app version of holocart has been discontinued and is no longer supported.
* It will be necessary to register a new account via the browser version of holocart.

• Select a time slot for pickup when ordering, then come to the pickup window at the indicated time to pick up your order. Please ensure the day and time are both correct, as orders cannot be received outside of the scheduled time slot.
• Pickup time slots are limited, and once the capacity for a given time slot is reached, it will no longer be available to select.
• Please ensure you select a time slot in wihch you can pickup your order, and please understand that arriving late at the pickup window may result in delayed receipt of that order.
• Within the order period, it may be possible to change your requested time slot as needed, depending on availability.
• Ordered items may not be changed or canceled after an order has been confirmed.
• Additional items can be purchased for pickup after an order has been confirmed. (Within the preorder timeframe; limited to items in stock.)
• If additional items are purchased, they can be picked up together during your previously selected pickup time slot.

* Up to one time slot for each day may be requested per user account for orders placed through holocart.
* Please note that fully booked time slots and unavailable items may become available again at any time depending on customer reservation and pickup status changes.
* Also note that preorder items that sell out during the preorder period may be not be available for purchase on the day of the event.

Sales Period

February 20, 2025 (Thurs) 7:00 P.M. – February 27, 2025 (Thurs) 11:59 P.M. (JST)

Receiving Items Preordered Through holocart

Please prepare the following the item, and present them at the pickup window during your reserved time slot. Your order cannot be fulfilled without providing this information, so please be certain not to forget these items on the day of pickup.

1. The last five digits of the order number (can be referenced via the order confirmation email or order history)

* Only the individual who placed an order may pick it up at the venue.
* Please confirm with the vendor at the time of pickup that the contents, amount, bonus gifts, etc. of the item(s) you received match the item(s) ordered. All sales are considered final after departing the vendor area; any claims made beyond that point cannot be addressed.

Payment Methods

Please refer to holocart for available payment methods.

Purchase Restrictions

Limit of 1 item of each type, per customer.
Limit of 3 trays/cup holders of each type, per customer.

This service is available only to customers who have an admission ticket to the corresponding day of hololive SUPER EXPO 2025.

* Note that preorder items that sell out during the preorder period may not be available for purchase on the day of the event.
* As the venue is expected to be extremely congested, the queue may be closed prior to closing hours.

Sales Period for Event Day Purchases

March 8, 2025 (Sat) 9:30 A.M. – 5:30 P.M.
March 9, 2025 (Sun) 9:30 A.M. – 5:30 P.M.

Payment Methods

• Cash
• Credit card
• QUICPay

Purchase Restrictions

• Limit of 1 item of each type, per customer.
• Limit of 3 trays/cup holders of each type, per customer.

Bonus gifts may be included with holocart preorder items, as well as with items purchased directly at the venue.
For each of the following food items purchased, one reproduction copy of a hand-written comment card from the corresponding talent(s) will be presented as a bonus gift:

• RIP♡Haaton Miso Soup
• Rich Chocolat’s Beef Stroganoff
  (Includes a reproduction copy of a hand-written comment card from both Takane Lui and Yuzuki Choco as a bonus gift. *Two cards in total)
• Ichijou Ririka’s Ultimate Deluxe Meal
• Moona Hoshinova’s Nasi Goreng
• Tsunomaki Watame’s WataAme Pop
• Nenekko Donuts & Carrot Jelly ♡
• It’s Back! EXPO Gozaru Cookie (2025 Ver.)
• Mori Calliope’s Popcorn

For each of the following drink items purchased, one special coaster from the corresponding talent(s) will be chosen at random and presented as a bonus gift:

• hololive Drink (hololive SUPER EXPO 2025 Ver.)
• hololive English Drink (hololive SUPER EXPO 2025 Ver.)
• hololive Indonesia Drink (hololive SUPER EXPO 2025 Ver.)
• hololive DEV_IS Drink (hololive SUPER EXPO 2025 Ver.)
• HOLOSTARS Drink (hololive SUPER EXPO 2025 Ver.)

For each of the following food items purchased, an A4-sized placemat will be presented as a bonus gift:

• HOLOSTARS Waffle EXPO 2025

For each of the following drink items purchased, one original coaster featuring artwork by Hiodoshi Ao plus one additional bonus coaster chosen at random will be presented as a bonus gift:

• Energy Drink with Energy Charge Jelly added for an Energy Drink with a Hyper Boost!

* All bonus gifts are available only while supplies last. We appreciate your understanding.

• Product contents are subject to change or cancellation without notice.
• High page traffic may result in long load times or delayed status updates after online sales begin. We appreciate your understanding and patience.
• Orders may not be added to, canceled, or changed at the pickup window.
• Any hololive SUPER EXPO 2025 orders not picked up at the appointed time will be marked as canceled, and no refund will be issued. Please note that no notification will be provided regarding this cancellation procedure. We appreciate your understanding.
• If an order is placed by a customer without an admission ticket for the specified pickup day, the order will be canceled and no refund will be issued.
• Pregnant women are advised to exercise caution when consuming any items made with butterfly peaflower syrup.
• Products have been prepared using equipment that also handles shrimp, crab, wheat, buckwheat, eggs, milk, and/or peanuts. For further details, please write to the following email address.
  ・Inquiries about food & drink: https://reserve.animatecafe.jp/inquiry
  Planning Support: animate cafe
  ・It may take some time to receive a response.
• Free trays will not be provided when you receive your food item(s). If you are ordering multiple food items, please kindly consider ordering and using the tray found here.
• Free cup holders will not be provided when you receive your drink item(s). If you are ordering multiple food items, please kindly consider ordering and using the cup holder found here.
• There are no charging stations available at the venue, and staff will not be able to provide charging cables or equipment. Please ensure your device is sufficiently charged before arriving.
• Any changes or updates pertaining to products or sales will be announced via the official website, official X account (formerly Twitter), and other official channels.
• The venue is expected to be extremely congested during operating hours. Please refrain from any actions that might cause discontent for other customers in the vicinity.
• Please follow any instructions of official staff on the day of the event. Those who are unwilling to do so may forfeit their eligibility to further participate in the event.